Empathy in a Crisis (Part 1)
Touchy-feely nonsense or a professional skill? Part 1: Nobody likes bad news! One of the most unpleasant duties of any manager is having to deliver bad news to employees in difficult times: people have to be laid off, products recalled, sites closed, much-loved perks withdrawn. The list of potential hardships is a long one. Many […]
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Empathy in a Crisis (Part 2)
Part 2: Shitstorm? No, Thanks. In our last blog post, we shared our experience that many managers lack empathy when it comes to communicating bad news. We found that it is not about feelings – at least not about the feelings of board members and managing directors. It is about the feelings of those affected. […]
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Empathy in a Crisis (Part 3)
Part 3: 6 simple principles In our previous blog post, we outlined the serious consequences that can arise when managing directors and board members fail to show empathy in a crisis. In this final part of our blog series, we present six simple principles that can help make your communication more empathetic in difficult situations. […]
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Employee Communication in a Crisis: Uncertainty Stays on People’s Minds
In a corporate crisis, employees expect above all guidance, clear messages and transparency. Our intern Melissa Demmig studied psychology with a focus on market, advertising and media psychology and explains the mechanisms behind this. Repairing a machine that is no longer working properly is comparatively simple: replace a few worn-out cogs in the mechanism, reprogramme […]
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