9. September 2026
Empathy in a Crisis (Part 1)
Touchy-feely nonsense or a professional skill? Part 1: Nobody likes bad news! One of the most unpleasant duties of any manager is having to deliver bad news to employees in difficult times: people have to be laid off, products recalled, sites closed, much-loved perks withdrawn. The list of potential hardships is a long one. Many […]
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9. September 2026
Empathy in a Crisis (Part 2)
Part 2: Shitstorm? No, Thanks. In our last blog post, we shared our experience that many managers lack empathy when it comes to communicating bad news. We found that it is not about feelings – at least not about the feelings of board members and managing directors. It is about the feelings of those affected. […]
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