The World Cup in Qatar: Just an Image Campaign or Sportswashing?
Throughout the history of sport, there have been many events that sparked political controversy. Yet few have been debated as fiercely as the upcoming FIFA World Cup. The reason: the human rights situation in host country Qatar. Human rights organisation Amnesty International has repeatedly reported on the exploitation of migrant workers employed on World Cup […]
Artikel lesen
Preventing Crises Through Communication
Communication in a crisis can take many forms. Crisis communication is generally understood as the use of targeted communications measures to manage the PR damage caused by a crisis – or, ideally, to prevent that damage altogether. But there is another form of crisis communication: a proactive one. Its purpose is to address crises that […]
Artikel lesen
The ‘Jewish Embassy’
Even communications professionals are often completely out of their depth when they suddenly find themselves facing a PR crisis. This was demonstrated once again by Richard David Precht’s crisis management following his comments about Orthodox Judaism on his podcast with Markus Lanz. The basic scenario is almost always the same: a public figure makes an […]
Artikel lesen
Empathy in a Crisis (Part 1)
Touchy-feely nonsense or a professional skill? Part 1: Nobody likes bad news! One of the most unpleasant duties of any manager is having to deliver bad news to employees in difficult times: people have to be laid off, products recalled, sites closed, much-loved perks withdrawn. The list of potential hardships is a long one. Many […]
Artikel lesen
Empathy in a Crisis (Part 2)
Part 2: Shitstorm? No, Thanks. In our last blog post, we shared our experience that many managers lack empathy when it comes to communicating bad news. We found that it is not about feelings – at least not about the feelings of board members and managing directors. It is about the feelings of those affected. […]
Artikel lesen
