Empathy in a Crisis (Part 2)
Part 2: Shitstorm? No, Thanks. In our last blog post, we shared our experience that many managers lack empathy when it comes to communicating bad news. We found that it is not about feelings – at least not about the feelings of board members and managing directors. It is about the feelings of those affected. […]
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Empathy in a Crisis (Part 3)
Part 3: 6 simple principles In our previous blog post, we outlined the serious consequences that can arise when managing directors and board members fail to show empathy in a crisis. In this final part of our blog series, we present six simple principles that can help make your communication more empathetic in difficult situations. […]
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Employee Communication in a Crisis: Uncertainty Stays on People’s Minds
In a corporate crisis, employees expect above all guidance, clear messages and transparency. Our intern Melissa Demmig studied psychology with a focus on market, advertising and media psychology and explains the mechanisms behind this. Repairing a machine that is no longer working properly is comparatively simple: replace a few worn-out cogs in the mechanism, reprogramme […]
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Sustainability Reports: A “Green” Calling Card for Companies
Companies today face a dual challenge: they must generate profits, but this alone is often no longer enough. At the same time, they are increasingly expected by stakeholders to demonstrate sustainable behaviour and assume social responsibility. Sustainability reports are therefore playing an ever more important role in documenting this contribution to society. Put simply, they […]
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How Gender-Inclusive Language Influences Our Perception and Society
Gender-inclusive language – often referred to simply as “gendering” – is one of those topics best avoided at family gatherings. At least if you want to prevent people from throwing chicken drumsticks and vegan sausages at each other. More often than not, the debate is driven less by constructive arguments than by emotion on both […]
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